In most organizations, channel infrastructure has been built over time, adapting to changing teams, technology, and strategic objectives. While each update and overhaul may have been necessary at the time, these evolutions can result in:
Think about all the systems, tools, and processes required for your partners to conduct business with your organization. Do you know how your partners feel about the experience?Have you noticed any of these signs?
Has your team recognized some of these issues and worked on fixing them? Some problems are straightforward and can be resolved directly with a successful project or process improvement. However, in a highly integrated environment, some problems can’t be resolved with a simple fix and a solution in one area can have unintended consequences in other areas.
Have you tried:
Did these solutions work or did the underlying issues remain?
Our team begins engagements with a systematic and comprehensive process for assessing the partner experience, partner infrastructure, and critical business processes. Our time tested approach results in:
New projects and new tools might not resolve current issues or result in an effective and easy-to-use environment for partners to work in. Our assessment packages provide a roadmap where projects (large and small), process improvements, and quick wins all come together in a logical order for implementation.